An operations system for a fishing lodge
A bass-fishing lodge in Mexico and its booking company
A lodge that hosts 400 to 550 anglers a season, run by a small team across the US and Mexico. The operations system is built around the people guests already know, with rules the team wrote themselves. The revenue engine is being built out now.
400 to 550
anglers a season
Built
The lodge takes up to 30 anglers at a time through a season that runs from September to June. Bookings, billing and the office run from the US; the lodge runs in Mexico.
Invoicing runs through two companies, so any money design has to reconcile across both. And the guests are loyal to the people they know, which the system must never get in the way of.
- Discovery with the owner, the operations lead in Mexico and the office manager
- The operations system, built from the office's own billing exports and returning-guest list
- A money design that reconciles across both invoicing companies
- The team's own rules, built into the system as design law
- The revenue engine, now being built out on top of the operations system
The rules the system was built to.
Every surface has a human path. Guests who want the people they know can always reach them.
The booking calendar stays human-built. The system mirrors it.
Trip credits stay with the office, off the system.
The Mexican side of the operation stays with the team on the ground.
Where it stands
The operations system is built and running. The revenue engine is being built out now, on the same foundation.
23 years
of exams the system was designed around
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